Quotes & pricing
Every home is different. Quotes reflect the size and condition of the space, requested tasks, add-ons, cleaning frequency, and travel distance. Extra work is discussed and approved before any additional charge.
CLEAR EXPECTATIONS, HAPPY HOMES
Our cleaning policies
A little clarity helps us give your home the care it deserves.
✿These policies explain our general approach. Your personalized quote and confirmation will spell out the details of your specific cleaning service.
Ask about a policy ↗What is and isn’t included
Only tasks specifically listed in the agreed cleaning quote are included. Inside appliances, inside cabinets, dishes, laundry, heavy buildup, hazardous situations, and specialty tasks may require separate arrangements.
Rescheduling & cancellations
If you need to cancel or reschedule, please contact us as soon as possible. Any applicable terms will be provided before your appointment is confirmed.
Access & pets
We will discuss pets, home access, keys, and any special instructions before your cleaning appointment.
Payment & deposits
Payment methods, payment timing, and any deposit requirements will be explained before confirming your appointment.
Travel fees
Locations outside the usual service area are considered individually. Any travel fee will be calculated based on distance and included in your quote before booking.
Customer satisfaction
We take pride in attentive work. If you have a concern, please contact The Tidy Hen promptly with the details so we can review it and work toward a fair resolution.
Your privacy & home photos
Contact information and uploaded home photos are used to prepare and follow up on requested cleaning services. Photos are accessible only to authorized administrative users and are not published without permission.